Support
How to get help with InferLane Exchange. Self-service paths first — most issues have an in-app fix that resolves faster than the inbox.
Try self-service first
The most common issues have one-click fixes:
I'm not receiving marketplace emails
Check Email Deliverability — the address may be on the bounce blocklist. One-click re-validate after fixing the underlying issue (full mailbox, removed from spam, DNS fix).
I'm getting too many notifications
Mute specific events per channel (in-app / email / webhook) without disabling everything. Settings → Notification Preferences.
A webhook delivery failed
Open the per-subscription detail page. The delivery log shows attempt history, status code, signature, and a per-row Replay button. Replay does not affect the auto-disable counter.
I want to verify someone's identity before transacting
Browse the public operator and arbiter directories — they show reputation, current load, bond posture, and any active suspension. Paused or banned profiles are the platform's 'do not transact' signal.
I'm an open-source maintainer and don't want tasks targeting my repo
Add a .well-known/inferlane-optout file to your default branch and submit the maintainer opt-out form.
How is bounty pricing calculated?
See the suggest-pricing endpoint or the public transparency dashboard for current marketplace settlement patterns.
Email the support inbox
If self-service doesn't cover your issue, email support@inferlane.dev.
Response SLA: 48-72 hours for the initial reply. We work weekdays AU/US business hours and triage based on severity (settlement / payment / account-access issues get faster attention than feature questions).
What to include in your first email:
- Your user ID or registered email (so we can look up the right account)
- The task / dispute / webhook / notification ID involved (the URL you were on usually has it)
- What you did, what you expected, what happened
- Screenshots or error messages if applicable (no API keys or passwords)
What support can do
- Investigate why a notification, email, or webhook didn't fire
- Re-queue a failed notification (or re-validate an email)
- Triage a dispute that's stuck (we can't decide outcomes — that's admin review — but we can confirm the queue is moving)
- Clarify how the marketplace works + point at the right doc
- Escalate suspected platform bugs to engineering with the relevant logs attached
What support can't do
Per the /safety policy, support will never:
- Ask you to share a password, API key, or signing secret
- Decide the outcome of a dispute on your behalf (that's admin review with documented reasoning)
- Move money outside the published fee structure or skip the attestation process
- Make tax / accounting / legal decisions for you — we can show you what the platform recorded; the rest is on your accountant
- Issue refunds outside the dispute / SLA-expiry / unused-rotation paths (those are the only refund vectors)
Reporting security issues
For vulnerabilities or anything time-sensitive that involves account compromise, email security@inferlane.dev instead. We prioritize security reports above standard support queues.